VAT4U TERMS OF SERVICE FOR
VALUE ADDED TAX REFUND PREPARATION SERVICES
Last updated: 01.03.2017

 

Thank you for selecting the Services offered by VAT4U GmbH and/or its subsidiaries and affiliates (referred to as “VAT4U”, “we”, “our”, or “us”). Review these Terms of Service (“Agreement”) thoroughly. This Agreement is a legal agreement between you and VAT4U. By clicking “I Agree,” indicating acceptance electronically, or by, installing, accessing or using the Services, you agree to this Agreement. If you do not agree to this Agreement, then you may not use the Services.

Section A – GENERAL TERMS

1. AGREEMENT
This Agreement describes the terms governing your use of the VAT4U online services provided to you on this website, including Content (defined below), updates and new releases (collectively, the “Services”). This Agreement includes by reference:

  • VAT4U’s Privacy Statement provided to you in the Services and available on the website for the Services or provided to you otherwise.
  • Additional terms and conditions, which may include those from third parties.
  • Any terms provided separately to you for the Services, including product or program terms, ordering, activation, payment terms, etc.

2. YOUR RIGHTS TO USE THE SERVICES

2.1 The Services are protected by copyright, trade secret, and other intellectual property laws. You are only granted the right to use the Services and only for the purposes described by VAT4U. VAT4U reserves all other rights in the Services. Until termination of this Agreement and as long as you meet any applicable payment obligations and comply with this Agreement, VAT4U grants to you a personal, limited, nonexclusive, nontransferable right and license to use the Services.

2.2 You agree not to use, nor permit any third party to use, the Services in a manner that violates any applicable law, regulation or this Agreement. You agree you will not:

  • Provide access to or give any part of the Services to any third party.
  • Reproduce, modify, copy, sell, trade, lease, rent or resell the Services.
  • Decompile, disassemble, or reverse engineer the Services.
  • Make the Services available on any file-sharing or application hosting service.

3. PAYMENT
For Services offered on a payment or subscription basis, the following terms apply, unless VAT4U or its third-party affiliate notifies you otherwise in writing. This Agreement also incorporates by reference and includes program ordering and payment terms provided to you on the website for the Services:

a. Payments will be billed to you in EURO, and your account will be debited when you subscribe and provide your payment information, unless stated otherwise in the program ordering or payment terms on the website for the Services.
b. You must pay with one of the following:
1. A valid credit card acceptable to VAT4U;
2. A valid debit card acceptable to VAT4U;
3. Sufficient funds in a checking or savings account to cover an electronic debit of the payment due or
4. By another payment option VAT4U provides to you in writing.
c. If your payment and registration information is not accurate, current, and complete and you do not notify us promptly when such information changes, we may suspend or terminate your account and refuse any use of the Services.
d. If you do not notify us of updates to your payment method (e.g., credit card expiration date), to avoid interruption of the Services, we may participate in programs supported by your card provider (e.g., updater services, recurring billing programs, etc.) to try to update your payment information, and you authorize us to continue billing your account with the updated information that we obtain.
e. VAT4U will automatically renew your monthly, quarterly, or annual Services at the then-current rates, unless the Services subscription is cancelled or terminated under this Agreement.
f. Additional cancellation or renewal terms may be provided to you on the website for the Services.

4. USE WITH YOUR MOBILE DEVICE
Use of these Services may be available through a compatible mobile device, internet access and may require an authorized app and may not be available for all mobile devices or telecommunication providers. You will need to check the Services website to ensure your mobile device and telecommunications provider is compatible with VAT4U. We are not obligated to provide a compatible version of the Services for all mobile devices or telecommunication providers, which are subject to change by VAT4U at any time with reasonable notice to you. You agree that you are solely responsible for these requirements, including any applicable changes, updates and fees as well as the terms of your agreement with your mobile device and telecommunications provider.

VAT4U MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO:
a. THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER AND ACCESS TO THE SERVICES AT ANY TIME OR FROM ANY LOCATION;
b. ANY LOSS, DAMAGE OR SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES; AND
c. ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS OR SETTINGS CONNECTED WITH THE SERVICES.
5. YOUR PERSONAL INFORMATION

5.1 At VAT4U we place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our products and services and with entrusting your personal, company and tax relevant information to us. You can view VAT4U’s Privacy Statement provided with the Services and on the website for the Services.

5.2 You agree to the applicable VAT4U Privacy Statement and any changes published by VAT4U. You agree that VAT4U may use and maintain your data according to the VAT4U Privacy Statement, as part of the Services. This means that VAT4U may use your data to improve the Services or to design promotions and to develop new products or services. VAT4U is a global company and may access or store personal information in multiple countries, including countries outside of your own country to the extent permitted by applicable law.

6. CONTENT AND USE OF THE SERVICES

6.1 Responsibility for Content and Use of the Services. Content includes any data, information, materials, text, graphics, images, music, software, audio, video, works of authorship of any kind, that are uploaded, transmitted, posted, generated, stored or otherwise made available through the Services (“Content”), which will include without limitation any Content that account holders (including you) provide through your use of the Services. By making your Content available through your use of the Services, you grant VAT4U a worldwide, royalty-free, non-exclusive license to host and use your Content.

6.2 Archive your Content frequently. You are responsible for protecting the information on your computer such as by installing anti-virus software, updating your software, password protecting your files, and not permitting third party physical or electronic access to your computer or files relevant for the Service (e.g. expense receipts and invoices). You are responsible for any lost or unrecoverable Content. You must provide all required and appropriate warnings, information and disclosures. VAT4U is not responsible for any of your Content that you submit through the Services. You agree not to use, nor permit any third party to use, the Services to upload, post, distribute, link to, publish, reproduce, engage in, promote or transmit any of the following:

a. Illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that is excessively violent, incites or threatens violence, encourages “flaming” others or criminal or civil liability under any local, state, federal or foreign law;
b. Content that would impersonate someone else or falsely represent your identity or qualifications, or that may constitute a breach of any individual’s privacy; is illegally unfair or deceptive, or creates a safety or health risk to an individual or the public;
c. Except as permitted by VAT4U in writing, investment opportunities, solicitations, chain letters, pyramid schemes, other unsolicited commercial communication or spamming or flooding;
d. Virus, Trojan horse, worm or other disruptive or harmful software or data; and
e. Any Content that you do not own or have the right to use without permission from the intellectual property rights owners thereof.

6.3 Restricted Use of the Services. You are responsible for the use of the Services under your user ID. You shall not permit or allow other persons to have access to or use your user ID and password. You shall not, and shall not permit any users of the Services or any other party to, engage in, solicit, or promote any activity that is objectionable or may be illegal, violates the rights of others, is likely to cause notoriety, harm or damage to the reputation of VAT4U or could subject VAT4U to liability to third parties, including:
a. unauthorized access, monitoring, interference with, or use of the Services or third party accounts, data, computers, systems or networks;
b. interference with others’ use of the Services or any system or network, including mail bombing, broadcast or denial of service attacks;
c. unauthorized collection or use of personal or confidential information, including phishing, pharming, spidering, and harvesting;
d. viewing or other use of any Content that, in VAT4U’s opinion, is prohibited under this Agreement;
e. any other activity that places VAT4U in the position of fostering, or having potential or actual liability for, illegal activity in any jurisdiction; or
f. attempting to probe, scan, penetrate or test the vulnerability of a VAT4U system or network or to breach VAT4U’s security or authentication measures, whether by passive or intrusive techniques. VAT4U reserves the right to not authorize and may terminate your use of the Services based on reasonable suspicion of your activities, business, products or services that are objectionable or promote, support or engage in any of the restricted uses described above.

6.4 Community forums. The Services may include a community forum or other social features to exchange Content and information with other users of the Services and the public. VAT4U does not support and is not responsible for the Content in these community forums. Please use respect when you interact with other users. Do not reveal information that you do not want to make public. Users may post hypertext links to content of third parties for which VAT4U is not responsible.

6.5 VAT4U may freely use feedback you provide. You agree that VAT4U may use your feedback, suggestions, or ideas in any way, including in future modifications of the Services, other products or services, advertising or marketing materials. You grant VAT4U a perpetual, worldwide, fully transferable, sublicensable, non-revocable, fully paid-up, royalty free license to use the feedback you provide to VAT4U in any way.

6.6 VAT4U may monitor Content. VAT4U may, but has no obligation to, monitor access to or use of the Services or Content or to review or edit any Content for operating the Services, to ensure compliance with this Agreement, and to comply with applicable law or other legal requirements. We may disclose any information necessary to satisfy our legal obligations, protect VAT4U or its customers, or operate the Services properly. VAT4U, in its sole discretion, may refuse to post, remove, or refuse to remove, or disable any Content, in whole or in part, that is alleged to be, or that we consider to be unacceptable, undesirable, inappropriate, or in violation of this Agreement.

6.7 VAT4U does not give professional advice. Unless specifically included with the Services, VAT4U is not in the business of providing legal, financial, accounting, tax, health care, real estate or other professional services or advice. Consult the services of a competent professional when you need this type of assistance. Unless explicitly stated in writing you agree that VAT4U is not acting as your agent or fiduciary in connection with your use of any Services.

6.8 We may tell you about other VAT4U Services. You may be offered other services, products, or promotions by VAT4U (“VAT4U Services”). Additional terms and conditions and fees may apply. With some VAT4U Services you may upload or enter data from your account(s) such as names, addresses and phone numbers, purchases, etc., to the Internet. You grant VAT4U permission to use information about your business and experience to help us to provide the VAT4U Services (including other products and services you might be interested in), to develop new products and services, and to enhance the Services. We are entitled to use your name, logo or trade mark in our references.

6.9 Communications. VAT4U may be required by law to send you communications about the Services or third party products. You agree that VAT4U may send these communications to you via email or by posting them on our websites.

6.10 You will manage your passwords and accept updates. You are responsible for securely managing your password(s) for the Services and to contact VAT4U if you become aware of any unauthorized access to your account. The Services may periodically be updated with tools, utilities, improvements, third party applications, or general updates to improve the Services. You agree to receive these updates.

6.11 Additional Third Party Software Licensing Terms. The Services and corresponding mobile app may contain third party software components which are governed by and subject to commercial terms and licenses as provided below. You must comply with any such commercial terms and licenses regarding these separate third party software components. VAT4U makes no warranty concerning these third-party software components.

7. DISCLAIMER OF WARRANTIES

7.1 YOUR USE OF THE SERVICES, SOFTWARE, AND CONTENT IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS DESCRIBED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VAT4U, ITS AFFILIATES, AND ITS AND THEIR THIRD-PARTY PROVIDERS, LICENSORS, DISTRIBUTORS OR SUPPLIERS (COLLECTIVELY, “SUPPLIERS”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SERVICES ARE FIT FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR THE ACCURACY, RELIABILITY, QUALITY OF CONTENT IN OR LINKED TO THE SERVICES. VAT4U AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES ARE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION. IF THE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO YOU, ANY IMPLIED WARRANTIES ARE LIMITED TO 60 DAYS FROM THE DATE OF PURCHASE OR DELIVERY OF THE SERVICES, WHICHEVER IS SOONER.

7.2 VAT4U, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS.

8. LIMITATION OF LIABILITY AND INDEMNITY

8.1 VAT4U shall be fully liable in the event of an injury of life, body or health, for violating a guarantee, as well as in case of mandatory statutory liability and in case of intentional breach and gross negligence.

8.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE LIABILITY OF VAT4U, ITS AFFILIATES AND SUPPLIERS FOR ALL CLAIMS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO SUCH CLAIM. SUBJECT TO APPLICABLE LAW, VAT4U, ITS AFFILIATES AND SUPPLIERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: (A) INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES; (B) DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF BUSINESS, REVENUE, PROFITS OR INVESTMENT, OR USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET VAT4U SYSTEMS REQUIREMENTS. THE ABOVE LIMITATIONS APPLY EVEN IF VAT4U AND ITS AFFILIATES AND SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF VAT4U, ITS AFFILIATES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND ITS USE.

8.3 You agree to indemnify and hold VAT4U and its Affiliates and Suppliers harmless from any and all claims, liability and expenses, including reasonable attorneys’ fees and costs, arising out of your use of the Services or breach of this Agreement (collectively referred to as “Claims”). VAT4U reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate as requested by VAT4U in the defense of any Claims.

9. CHANGES
We reserve the right to modify this Agreement, in our sole discretion, at any time, and the modifications will be effective when posted through the Services or on our website for the Services or when we notify you by other means. We may also change or discontinue the Services, in whole or in part. It is important that you review this Agreement whenever we modify it because your continued use of the Services indicates your agreement to the modifications.

10. TERMINATION
VAT4U may, in its sole discretion and without notice, restrict, deny, terminate this Agreement or suspend the Services, related or other Services, effective immediately, in whole or in part, if we determine that your use of the Services violates the Agreement, is improper or substantially exceeds or differs from normal use by other users, raises suspicion of fraud, misuse, security concern, illegal activity or unauthorized access issues, to protect the integrity or availability of the Services or systems and comply with applicable VAT4U policy, if you no longer agree to receive electronic communications, or if your use of the Services conflicts with VAT4U’s interests or those of another user of the Services. Upon VAT4U notice that your use of the Services has been terminated you must immediately stop using the Services and any outstanding payments will become due. Any termination of this Agreement shall not affect VAT4U’s rights to any payments due to it. VAT4U may terminate a free account at any time. Sections 2.2, 3 through 12 will survive and remain in effect even if the Agreement is terminated.

11. GOVERNING LAW
Jurisdiction for all disputes arising from this contract is Düsseldorf, Germany. The laws of the Federal Republic of Germany apply, excluding the United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980 (Vienna Agreement – CISG).

12. MISCELLANEOUS MATTERS
This Agreement, including the Additional Terms below, is the entire agreement between you and VAT4U regarding its subject matter and replaces all prior understandings, communications and agreements, oral or written, regarding its subject matter. Any modification, amendment or concretization of this Agreement must be made in writing. This also applies to any amendment of this written form clause. If any court of law, having the jurisdiction, rules that any part of this Agreement is invalid, that section will be removed without affecting the remainder of the Agreement. The remaining terms will be valid and enforceable. You may not assign or transfer this Agreement to anyone without written approval of VAT4U. However, VAT4U may assign or transfer this Agreement without your consent to (a) an affiliate, (b) a company through a sale of assets by VAT4U or (c) a successor by merger. Any assignment in violation of this Section shall be void. If you want to request a transfer of this Agreement, contact VAT4U via an email to: transfer_license@vat4u.com.

Section B – ADDITIONAL TERMS AND CONDITIONS FOR THE VALUE ADDED TAX REFUND PREPARATION SERVICES

Your use of the Services provided by VAT4U are subject to the General Terms of Service above including these Additional Terms and Conditions which govern your use of the Services indicated below. These Additional Terms and Conditions shall prevail over any conflict or inconsistency with the General Terms of Service above.

1. Scope AND RESTRICTIONS

1.1 The Value Added Tax Refund Preparation Services (“VAT Refund Services”) assist you with regard to the following activities:

1.1.1 Cross-border VAT refunds for businesses. Most businesses who incur VAT in connection with their activities in another country where they do not habitually supply goods/services (and so are not required to register for VAT) are nevertheless entitled to deduct that VAT. This deduction is made by means of a refund from the country where they paid the VAT (“VAT Refund Claim”). The filing will be either electronical or paper based:

a. Electronic Filing Services. If you must file your VAT Refund Claim electronically, we will compile your data in a standardized format following the official transmission requirements and then transmit the VAT Refund Claim to the competent tax authorities in the country of the VAT Refund Claim. In case that the direct transmission is not feasible we will provide you with an electronic data package that you then need to upload to competent tax portal.
b. Paper Filing Services. If you must file your VAT Refund Claim in paper, we will compile your data in a standardized pdf form following the official requirements. This paper form needs to be printed and signed by you. Relevant enclosures (e.g. invoices, tax certificates etc.) need to be added and then forwarded to the competent tax authorities in the country of the VAT Refund Claim.

1.1.2 VAT refunds where both vendor and customer are VAT registered in the same country. Businesses who incur VAT in connection with activities in a country where they are registered for VAT purposes are often entitled to deduct that VAT. The deduction is made by the business in that country by means of periodical VAT returns for which VAT4U provides a report with detailed figures supporting the input VAT position of the VAT return (“VAT Refund Report”). The consolidated figure of that VAT Refund Report can be included into the periodical tax return (section domestic input VAT).

1.2 You are responsible for verifying the status of your VAT Refund Claim to confirm that it has been received and accepted by the applicable taxing authority and, if necessary, for taking appropriate measures in the event that the taxing authority rejects your filed return (e.g., taxpayer name and tax number do not match). You agree to review your VAT Refund Claim for indications of obvious errors before electronically filing or mailing it. To the extent required by applicable law and regulation, VAT4U stores and maintains information that you provide to VAT4U. VAT4U is not supporting any periodical VAT return preparation.

1.3 You may use the VAT Refund Services solely to prepare a valid VAT Refund Claim or VAT Refund Report for which you have paid the applicable fee(s), and after proper registration and any applicable payment, to file electronically and/or print such VAT Refund Claim. After proper registration and payment is made, you may file such VAT Refund Claims electronically or by printing and mailing them to the appropriate tax authorities in the country of refunds or by downloading the VAT Refund Report for further usage. Using the VAT Refund Services you confirm that you have sufficient rights to represent the legal entity on whose behalf you are requesting a VAT refund Claim.

1.4 Reselling. You may not use the VAT Refund Services to prepare VAT Refund Claims or VAT Refund Reports, schedules or worksheets on a professional or commercial basis (i.e., for a preparer’s or other fee) without written approval by VAT4U.

1.5 You acknowledge that VAT4U does not determine if you receive the VAT refund, and that you are solely responsible for meeting the requirements of the tax authorities and complying with applicable laws and regulations. In particular, you are aware that any country may:

a. refuse to refund VAT if the claimant’s country/territory does not grant reciprocal refund rights for VAT or similar to businesses based in that country
b. impose restrictions on the type of expenditure qualifying for refunds
c. request original invoices for which you are claiming a VAT refund at any time
d. insist that the claimant appoint a tax representative.

1.6 Geographical scope. VAT4U may, in its sole discretion and without notice, restrict or suspend the VAT Refund Services, effective immediately, in whole or in part, with regard to its geographical scope. You will be notified about these changes.

1.7 Pricing. Prices are ultimately determined at time of print or electronic submission and are subject to change without notice. You should confirm that the pricing for your use of the Services has not changed, particularly if some time has passed between the date you start your VAT Refund Claim and the date you finish and are ready to file or print and pay for it. The price for your use of the Service is established at the time you pay for it. You can prepare amended VAT Refund Claims or VAT Refund Reports if permitted by the competent tax authority of the country of refunds and supported by VAT4U. For amended VAT Refund Claims or VAT Refund Reports you pay the difference between the initial price and the price calculated on the basis of the amended VAT Refund Claims or VAT Refund Reports.

1.8 Import Services. The Service includes a feature that allows you to import, where applicable, certain information from other sources (payroll processors, travel and expense management solutions, business financial software and ERPs). You are responsible for verifying the accuracy of the information that is imported. You may be offered the ability to import data from other sources in addition to those above. You may provide us with your authorization and information to allow us to obtain your data from third parties on your behalf to use the Services or any third party service that you select. You represent that you have the necessary rights to grant us access to your accounts with third parties. Third parties are not affiliated with or endorsed or sponsored by us.

1.9 Data Check. VAT4U runs a high-level pre-assessment of your VAT Refund Claim to reduce the risk of rejections and queries from the tax administration. Applying optical character recognition (OCR) designed to read data from images photographed using a mobile device we support invoice requirement checks (e.g. vendor information such as tax number, amounts etc.). OCR does not replace manual data entry and/or data adjustments.

1.10 Claim Assistance. The Services may include a feature that connects you to a VAT4U Claim Assistance service to obtain answers to technical questions that may arise during the claim preparation or regarding questions raised by tax authorities. It also includes the correction process of incorrectly charged VAT. You may be offered a means of scheduling an appointment for the service by providing your contact information. Internet access is required to use this service. If you choose to use it, you understand and agree that neither VAT4U nor the VAT4U Claim Assistance service advisor will sign your VAT Refund Claim as the paid preparer of the declaration. Service levels and availability will vary based on demand and capacity and are subject to change without notice. The full terms and conditions governing the VAT4U Claim Assistance service will be available on the Claim Assistance service web site, and by accessing and using the Claim Assistance service, you agree to be bound by those terms and conditions, which supplement, and supersede where inconsistent, this Agreement. Fees may apply.

2. HELP AND SUPPORT
VAT4U may use a variety of methods (e.g., in-product, widgets, Internet, remote access, online community, chat, e-mail, video, and phone) to provide technical support and customer service in connection with the Services. The terms and conditions governing the offering of this support, which may require the payment of an additional fee, are subject to change as announced by VAT4U from time to time. If you choose to allow an VAT4U agent to have remote access to your computer via the Internet to provide help, you should close other browsers or applications or follow other instructions to enable such access.

3. Satisfied or Reimbursed Policy

3.1 You may use VAT4U software without charge up to the point you decide to print or electronically file your VAT Refund Claim or VAT Refund Report. Printing or electronically filing your VAT Refund Claim or downloading your VAT Refund Report reflects your satisfaction with software, at which time you will be required to pay or register for the Services.

3.2 In the unlikely event that you are not satisfied with VAT4U services after this point and depending on the service level chosen you may be entitled for our Satisfied or Reimbursed Policy under the following conditions:

a. If you receive a (partial) rejection of your VAT Refund Claim and you are not satisfied with our VAT Refund Services, we will refund you the applicable fee that was paid and received by VAT4U regarding the filing of this claim in proportion to the VAT rejected. All other fees (electronic filing fees, Claim Assistance or technical support fees) are excluded.
b. To validate your claim, and as a precondition of refund payment, you need to submit a data file, including copy of the VAT Refund Claim form or xml, invoice copies supporting the claim, correspondence and official decision issued by tax administration. Please send you request by email to guarantee@vat4u.com
c. Claims must be submitted to VAT4U within twenty (15) days of the date you received your (partial) rejection. Please allow up to 6 weeks for processing and delivery. If after 8 weeks you have not received your check, contact us.

3.3 The Satisfied or Reimbursed Policy cannot be combined with other guarantees. It is not applicable to claims based on VAT Refund Reports.

4. LIMITATION OF LIABILITY AND DAMAGES.
YOU UNDERSTAND THAT VAT4U WILL NOT AUDIT OR OTHERWISE VERIFY ANY INFORMATION YOU PROVIDE, AND IS NOT RESPONSIBLE FOR DISALLOWED DEDUCTIONS, OR THE INCLUSION OF ADDITIONAL UNREPORTED INCOME OR RESULTING TAXES, PENALTIES OR INTEREST. THE ENTIRE CUMULATIVE LIABILITY OF VAT4U AND ITS SUPPLIERS FOR ANY REASON ARISING FROM OR RELATING TO THIS AGREEMENT SHALL BE LIMITED AS SET FORTH IN SECTION 8 OF THE GENERAL TERMS. VAT4U SHALL NOT BE LIABLE FOR LOSS OF PROFITS OR INVESTMENT, TAX POSITIONS TAKEN BY YOU, INABILITY TO FILE YOUR RETURN, DELAY IN PREPARING YOUR VAT REFUND CLAIM, INCORRECT OR INCOMPLETE INFORMATION PROVIDED TO VAT4U, ANY ACCESS TO, OR USE OF, YOUR PASSWORD AND USER ID BY AN UNAUTHORIZED PERSON. VAT4U SHALL NOT BE LIABLE FOR ANY DEFAULT OR DELAY IN THE PERFORMANCE OF ITS OBLIGATIONS UNDER THIS AGREEMENT TO THE EXTENT ITS PERFORMANCE IS DELAYED OR PREVENTED DUE TO CAUSES BEYOND ITS REASONABLE CONTROL, SUCH AS ACTS OF GOD, NATURAL DISASTERS, TERRORIST ACTS, WAR OR OTHER HOSTILITIES, LABOR DISPUTES, CIVIL DISTURBANCES, THE ACTIONS OR OMISSIONS OF THIRD PARTIES, ELECTRICAL OR COMMUNICATION SYSTEM FAILURES, OR GOVERNMENTAL ACTION.

Contact Us

If you have any questions about these Terms, please contact us.