HELP & SUPPORT
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Whether you are an existing client, or a prospect wishing to learn more about VAT4U, it’s never been easier…
FAQ’s, demos, help videos & quick-read articles, our self-service help can get you the answer you need (often in under 2 minutes!)
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FREQUENTLY ASKED QUESTIONS
ABOUT VAT & THE REFUND PROCESS
Value-added tax (VAT) is used most often in the European Union, but present is many countries globally. It is a type of consumption tax that is placed on the added value of a product or a service, such as a Hotel stay, a Breakfast or a Taxi journey, whenever it is sold. Businesses recover VAT paid on their purchases (Input VAT) and pay VAT on their sales (Output VAT). The final consumer is not allowed to recover its Input VAT.
The VAT amount is calculated on the basis of the net amount of the invoice to which a VAT rate is applied. The sum of the net amount and VAT amount is called the gross amount. This VAT rate varies depending on the legislation of each country and the typology of goods and services involved. Check our dynamic VAT map to find out the VAT rates in use in each country of the European Union.
Most registered businesses, subjected to VAT, are entitled to submit claims for VAT refunds on their business-related expenses. Many restrictions apply, however, often for certain sectors such as public institutions, financial or provisional services, restrictions also apply for countries where there are no reciprocity agreements present with other states regarding VAT reclaim.
VAT4U can recover VAT in over 30 countries throughout the European Union, EEA countries such as Norway and Switzerland, as well as further afield including Iceland. Differentiating regulations apply in each country, however most operate under the same style of logic regarding VAT reclaim.
As a general rule, as a company, you are allowed to claim your VAT back on all of your expenses. However, some categories of products are excluded or partially excluded from the right of deduction. Each country has specific legislations and rules in place, sometimes making it difficult to know if you are allowed to claim your VAT back or not. Check out the VAT4U VAT Rules Map to get a better overview of such differences.
Yes. In this case, three scenarios are possible. Scenario 1: You are VAT registered in this country. In this case, you have to inject the expenses and the related input VAT into your local VAT returns. Scenario 2: This country is a European Member state, but you are not registered there. In this case, as a foreign company, you will have to submit a VAT claim through the European VAT refund procedure. Start preparing and sending this claim here. Scenario 3: It is a third country (non-EU) and you are not registered there. It is a third country (non-EU) and you are not registered there. In this case, you have to check the following: (a) Is the tax in general recoverable? Not all sales taxes can be reclaimed (e.g. GST in the USA). (b) If the tax is recoverable, you need to check if the country of refund allows companies from your country to reclaim the VAT. Some countries limit the rights to claim to some selective countries only. (c) If the country has a reciprocity policy in place with your country, you are allowed to claim your VAT back under a specific procedure.
Yes. VAT4U is also available for non-EU businesses (e.g. companies based in USA, Canada, India, Japan, and beyond). VAT4U will assess your VAT refund rights on each of your expenses, according to the rules of each country of refund and the reciprocity treaties in place between your country and the country of refund.
It’s often as simple as a click of a button, only with VAT4U. There is no need to carry out lengthy claim preparations, and we can even connect directly to the Administrative portals in some countries, so it’s never been easier! Smark checks ensure that claims are compliant and error potentials are significantly improved.
In a country where you are VAT registered, the refund is immediate, since you will deduct the VAT from your VAT return. If you are an EU business and not VAT registered in the country of refund, it takes up to 4 months, and up to 8 months in case of further query from the tax administration. For non EU-businesses, it takes up to 4 months, and up to 12 months in case of further query from the tax administration.
ABOUT VAT4U & OUR SERVICES
VAT4U is the only platform with such an extensive network of local support partners, remote contributors & key connectivity partners that can automate your VAT recovery with little-to-no work on your side. Find out how easy implementing VAT4U is for your company and start earning your VAT back now!
Our online platform is only available only for Businesses wishing to reclaim their VAT. In fact, VAT refunds for private individuals works very differently. We recommend you to contact a dedicated specialist.
Yes, you can – our import connectors (with partners, or simply via a templated/mapped XML) allow for easy automation of mass data import from your other reporting systems, seamlessly.
While you do not need original invoices to use VAT4U as a tool, you do need them for VAT reclaim. Tax administrations can request original documents as supporting evidence at any time. Original documents are required & copes are not accepted.
Electronic invoices are great as they often mean greater compliancy and guaranteed originals. Electronic invoices are easy with VAT4U, you can upload the tax document directly to your relevant expenses in VAT4U.
You can register for free on our platform and start using it in less than 5 minutes. We do not charge any fee until you confirm you want to submit your VAT refund claim. Our fee applies only to the VAT amount claimed, dependant on your pricing plan depends on the percentage charged. For more information, see PRICING
No. Our costumers simply need to accept our standard terms and conditions while using our service. There is no obligation to use our service for a long-term period. It is completely flexible and transparent.
In this case, VAT4U will reimburse to you the service fee (according to the pricing plan chosen. Please refer to the section “Satisfied or reimbursed policy”).
No, VAT4U can be used for reclaim on supplier invoices, as well as travel & general expenses. Get in touch and see how much VAT we could recoup for you!
VAT4U HELP CENTER
IT’S TIME TO GET YOU
BACK ON TRACK.
(2-minute solutions) Several informative videos to help you navigate your way through the application and to get the most out of VAT4U
(3-minute solutions) A collection of useful, quick-read articles written exclusively for you by the VAT4U team to answer day-to-day queries
(5-minute solutions) Informative Demo videos & guides, showcasing our platform & applications, to assist with deciding if VAT4U is the right solution for you
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